Shipping and Returns
THE PROCESS -
I am a small business with just myself as the whole crew, but I will do everything I can to get your order to you as timely as possible! When ordering from Horizons, here’s how your order is processed:
Order placed
Order picked & packed within 3 to 5 business days (notwithstanding any noted delays)
Order dropped off at local USPS facility
Order scanned in by USPS (usually within 1 to 2 business days), tracking will now update with your package’s current location. During peak times (holidays), USPS may never scan in your package, and thus your tracking will not show any updates at all until delivered. Please note that this is outside of our control, and we cannot assist you in locating a package once it has been dropped off with USPS.
Order arrives safely!
PROCESSING -
Notwithstanding delays regarding increased demand and/or COVID-19, all orders are processed + shipped from our facility within 3-5 business days. Any delays in processing times will be noted on the checkout page before placing an order.
DOMESTIC SHIPPING
Once picked up and scanned in by USPS, orders shipped take approximately 2-8 business days to arrive, depending on location, conditions, and carrier availability.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.
Please ensure that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
INTERNATIONAL ORDERS
We apologize, but we currently do not ship internationally.
DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES -
The satisfaction of our customers is what keeps us passionate about our brand. If for any reason you are unhappy with a product you have purchased from us, please use the Contact Us form to submit a request for an exchange or a return.
All returns or exchanges must be processed within 30 days of receiving your order and we require that you submit proof of purchase (e.g. your order number or order confirmation email).
If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue in your Contact Us page and we’ll get to work on your replacement or exchange as soon as we can.
Refunds are issued only for unused and undamaged products. Please start the return process with us via a Contact Us.
Refunds are applied to the returned product only. Refunds are not issued for shipping fees. As a small business, we are unable to compensate you for return shipping costs. Once a refund has been processed, it takes around 3-10 business days to appear on your card or payment method used for purchase.
EXCEPTIONS
We do not accept returns or offer refunds for discounted and/or sale items. This includes any products purchased during a promotion, with gift card(s), limited edition/collaborations or third party products.